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2 years of experience

Skills

Customer service Client relationship management Verbal and written communication Complaint resolution Key account management Teamwork Problem solving Critical thinking Time management Adaptability Attention to detail Professional telephone etiquette Microsoft Office (Word, Excel, PowerPoint, Outlook)

Experience

Customer Service Representative

ConPest Ltd

2025-01 - 2026-12

Assisted customers by providing detailed information about pest control services and products, handling inquiries and resolving service‑related issues professionally. Scheduled appointments, maintained accurate customer records and coordinated closely with field technicians to ensure quality service delivery. Built strong client relationships through proactive communication and follow‑up, contributing to high customer satisfaction and repeat business.

Customer Service Representative

Woolworths

-

Responded promptly to customer inquiries via phone and email, managing client accounts and ensuring accurate record‑keeping. Coordinated with operations teams to guarantee timely service delivery and collected post‑service feedback to strengthen relationships. Resolved complaints efficiently while maintaining a positive company image and supporting smooth daily operations.

Languages

English

fluent

Kiswahili

fluent

Contact candidate

Last updated: 1 month ago