Candidate profile

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6 years of experience

Skills

Desktop Support Hardware Troubleshooting Operating System Installation Printer Configuration IT Infrastructure Management Server Administration Router & Switch Configuration Ticketing System Management Technical Documentation Manual Software Testing Test Case Design Bug Reporting Customer Service Communication Problem Solving

Experience

IT Support Executive

Jayashree Polymers, Begumpur Bahadrabad, Haridwar

2026-04 -

Provided technical assistance and support for incoming queries and issues, diagnosing and troubleshooting hardware, software, and network problems. Installed and configured printers, operating systems, and applications across the organization. Maintained IT infrastructure including servers, routers, and switches, and assisted in software installations, upgrades, and patches. Ensured timely response and resolution of support tickets and documented technical issues and solutions for future reference.

Desktop Support Engineer

Kamroir Web Technology, Meerut

2018-04 - 2019-08

Delivered end‑user desktop support, handling hardware and software incidents for office staff. Configured workstations, installed operating systems, and set up peripheral devices such as printers and scanners. Utilized ticketing tools to track, prioritize, and resolve issues within SLA targets. Collaborated with network teams to troubleshoot connectivity problems and documented resolutions for knowledge base.

QA Testing Engineer

Togwid Technologies, Sector 63, Noida

2015-03 - 2017-12

Performed manual functional testing of web and desktop applications, creating test cases, executing test scripts, and reporting defects. Coordinated with development teams to reproduce and prioritize bugs, ensuring timely fixes. Utilized test management tools to track test coverage and maintain traceability matrices. Contributed to improving testing processes and documentation, resulting in higher product quality.

QA Engineer

SPA Systems Pvt. Ltd. (sp‑assurance), Vaishali Ghaziabad

2012-07 - 2015-02

Executed manual testing activities for software releases, including test planning, case design, and defect tracking. Verified software functionality against specifications and performed regression testing after bug fixes. Collaborated with developers to understand requirements and provide feedback on testability. Maintained detailed test documentation and contributed to continuous improvement of QA methodologies.

Languages

English

fluent

Hindi