Customer Service & Admin Assistant

About the role

We are looking for a highly organized, proactive, and customer‑focused individual to join our team as a Customer Service & Admin Assistant. You will provide first‑line support to customers across multiple channels while handling a variety of administrative and operational tasks that keep the office running smoothly.

Key responsibilities

• Respond to customer inquiries via email, phone, chat and other channels, delivering accurate information and timely solutions.
• Handle complaints, follow‑ups and escalations, ensuring a professional and empathetic experience.
• Maintain detailed records of interactions, requests and resolutions in the CRM system.
• Manage calendars, schedule meetings, and coordinate appointments for internal teams.
• Organise digital files, documents and databases; perform data entry and keep customer and administrative information up to date.
• Prepare reports, spreadsheets, presentations and assist with invoices, expenses and orders.
• Support onboarding, internal projects and other operational activities.
• Identify recurring issues and communicate them to the appropriate teams while preserving confidentiality.

Required profile

• Previous experience in customer service, administrative support or virtual assistance.
• Strong ability to manage multiple priorities, meet deadlines and work independently.
• Reliable internet connection and a suitable remote‑work setup.
• Professional, reliable, empathetic and proactive attitude.
• Fluent English communication skills, both written and verbal.

Required skills

• Proficiency with Google Workspace.
• Proficiency with Microsoft Office.
• Experience using CRM systems.
• Strong spreadsheet and calendar management skills.
• Comfortable with email and chat tools.