Customer Service Advisor - Sales

About the role

Join Concentrix as a Customer Service Advisor – Sales and represent a leading sports brand. You will handle inbound inquiries across phone, email, live chat and instant messaging, delivering excellent service while spotting sales opportunities.

Key responsibilities

• Respond to customer questions on multiple channels, maintaining a high level of satisfaction.
• Identify buying signals and recommend appropriate sports and fashion products.
• Record interactions accurately in the customer service database.
• Collaborate with team leads to suggest and implement process improvements.
• Participate in ongoing training to deepen product knowledge and sales techniques.

Required profile

• Graduate or undergraduate degree in any discipline.
• 1‑2 years of experience in customer service or sales, preferably in retail or sports.
• Strong verbal and written English skills (minimum B2, C1 for any additional language).
• Genuine passion for sports and fashion.

Required skills

What we offer

• Opportunities for professional development and career growth.
• Dynamic, fast‑paced work environment.
• Rotational shifts including evenings, weekends and holidays.