Front Desk Representative – Full-time

About the role

We are looking for a Front Desk Representative to manage the reception area in our Accra office. The role involves greeting visitors, handling communications and supporting daily administrative tasks. This is a full‑time, on‑site position.

Key responsibilities

• Maintain a tidy and presentable front desk with necessary supplies such as pens, forms and paper.
• Greet and welcome guests, answer questions, address complaints and provide assistance.
• Handle all incoming calls, redirect them or take messages as needed.
• Receive, sort and distribute letters, packages and outgoing mail, and prepare correspondence.
• Check, sort and forward emails, and monitor office expenses and costs.
• Monitor office supplies, place orders when necessary and keep updated records and files.
• Take up other duties as assigned, including travel arrangements and schedule management.

Required profile

• Proven experience as a front desk representative, agent or a similar position.
• Strong communication, organizational and multitasking abilities.
• Problem‑solving skills and a customer‑service orientation.
• Familiarity with office machines such as fax machines and printers.
• Knowledge of office management and basic bookkeeping.
• Proficiency in English, both oral and written.
• High school diploma; additional qualifications are a plus.

Required skills

• Proficiency in MS Office, especially Excel and Word.
• Familiarity with office equipment such as fax machines and printers.