Patrol Supervisor - Private Security

About the role

The Patrol Supervisor is a field leadership position within the Operations department, reporting to the Area Operations Manager or Branch Manager. It is a full-time role with rotational shifts, primarily covering nights, weekends and holidays. The supervisor oversees, evaluates and completes the timesheets of G4S Security Officers across assigned sectors, drives contract compliance and maintains operational excellence on the ground.

Key responsibilities

• Conduct unannounced field inspections and audits of security officers at their posts, assessing alertness, uniform readiness and adherence to Post Orders.
• Evaluate and document guard performance, including infractions such as sleeping on post or procedural deviations, and deliver on-the-spot corrections, coaching and disciplinary action in line with G4S HR and operational policies.
• Ensure officers know site-specific Standard Operating Procedures and emergency evacuation protocols.
• Manage shift handovers, check-ins and muster parades to ensure 100% post coverage, resolve staffing shortages and call-outs, and verify and approve timesheets, activity reports and shift logs.
• Carry out initial on-site onboarding and practical training for new security personnel.
• Act as senior on-site authority for high-level alarms, breaches, medical crises and structural emergencies, and oversee the preparation of legally sound incident reports with statements, evidence and CCTV logs.

Required profile

• Minimum of 3 years of progressive experience in the private security industry, including at least 1 year in a team lead or supervisory capacity.
• Valid, clean driver's license (Class A or motorcycle endorsement if assigned to a bike unit) and a valid Ghana Card.
• High school diploma or equivalent.
• Ability to enforce discipline, command respect from subordinates and project authority to clients and the public.
• Advanced de-escalation, dispute mediation and grievance-handling skills.