Product Specialist & Operator Trainer - Underground

About the role

We are looking for a Product Specialist & Operator Trainer – Underground to deliver high‑quality operator training and technical support on Epiroc’s underground mining equipment. The role is hands‑on, field‑focused and based in Obuasi, Ghana, working closely with service centres, sales teams, dealer partners and customers.

Key responsibilities

• Deliver technical and operator training aligned with Epiroc global standards, using developed training materials.
• Provide expert technical and warranty support to service centres, sales teams, dealers and technicians, including troubleshooting, root‑cause and failure analysis on hydraulics, pneumatics, remote‑control systems and CANBUS.
• Coach and mentor local Epiroc personnel, developing front‑line technicians into independent problem solvers.
• Gather field feedback, report via systems such as WOL, ACIGN and MOL, and ensure safety compliance onsite and underground.

Required profile

• Bachelor’s degree in mechanical engineering or related technical field (preferred) and a trade qualification in mechanical disciplines.
• Strong technical expertise in electrical fault‑finding, maintenance, hydraulics, pneumatics, remote‑control systems and CANBUS communication.
• Hands‑on experience with Epiroc products used in underground mining and surface drilling, with mandatory Epiroc/Atlas Copco training certifications.
• Proficiency in root‑cause and failure analysis, condition monitoring techniques such as oil sampling.
• Computer literacy in MS Excel, Word and Office 365 for documentation and reporting.

Required skills

• Electrical fault‑finding
• Hydraulics
• Pneumatics
• Remote‑control systems
• CANBUS communication
• Root‑cause analysis
• Failure analysis
• Condition monitoring (oil sampling)
• MS Excel
• Word
• Office 365