Territory Manager

About the role

The Territory Manager will lead NCR Atleos' service delivery operations across an assigned territory in Ghana. You will ensure world‑class ATM and self‑service banking support, meeting contractual SLAs, customer satisfaction targets and financial objectives.

Key responsibilities

• Deliver ATM and self‑service banking support in line with contracts and company standards, monitoring availability, incident response and service restoration.
• Manage service contracts, drive renewals and support customer retention.
• Serve as the primary operational contact for banking customers, conducting regular service reviews and addressing escalations.
• Lead, coach and develop Field Service Engineers and Service Coordinators, setting performance objectives and promoting a safety‑first culture.
• Drive continuous improvement, analyse service trends, improve first‑time fix rates and reduce mean time to repair.
• Oversee operational expenses and budget for the territory.

Required profile

• Proven experience leading field service teams in a technology or financial services environment.
• Strong ability to manage contracts and achieve SLA targets.
• Excellent relationship‑building skills with banking and financial institution stakeholders.
• Track record of implementing operational excellence initiatives and cost‑optimization.
• Leadership qualities that foster accountability, integrity and customer focus.

Required skills