Branch Operations Supervisor

About the role

Fidelity Bank is looking for a Branch Operations Supervisor in Accra to manage the operations team at the branch. The role ensures adherence to controls and procedures, manages risk and prevents fraud while keeping service quality high and helping deliver branch sales targets.

Key responsibilities

• Supervise operations staff and manage their performance, making sure they are adequately trained for their roles
• Ensure operational policies, procedures and regulatory requirements are followed
• Review, authorise and reconcile branch transactions and the branch General Ledger, and ensure its integrity
• Build a strong KYC compliance environment and carry out daily independent call-outs of qualifying transactions
• Manage branch cash and ATM cash reconciliation, resolving irregularities promptly
• Assist in achieving branch sales targets and prepare periodic branch reports
• Manage operational risk at the branch and perform any other duties assigned by the Branch Operations Coordinator or Branch Manager

Required profile

• At least a first degree in a relevant field
• Minimum of 4 years of experience in a similar role, plus general banking experience
• Strong customer service orientation, interpersonal and communication skills, and supervisory skills
• Excellent presentation skills and sound time management and self-organisation

Required skills

• Understanding of economic trends in Ghanaian banking and the wider environment
• Sound knowledge of bank products, banking practices and theories
• Ability to read and interpret financial statements and accounts

Applications are made by email only through the bank's careers channel; the closing date was 10 March 2014.