Business Support Administrator (Health & Benefits)

About the role

The Business Support Administrator will join WTW’s Health & Benefits team in Ghana, providing essential administrative and operational assistance to ensure smooth delivery of services to clients and internal stakeholders. Reporting to the Team Leader, you will handle document management, data entry, invoicing follow‑up and other day‑to‑day tasks in a professional services environment.

Key responsibilities

• Review, organise, file and distribute policies, endorsements, invoices, receipts and related records.
• Monitor and track documentation received from clients, insurers and other stakeholders.
• Enter and maintain information accurately in databases, spreadsheets and business systems.
• Support processing and recording of data according to established procedures.
• Assist with invoicing follow‑up and resolve routine administrative queries.
• Perform data verification checks to maintain record quality.
• Provide day‑to‑day administrative and operational support to business teams.
• Collaborate with colleagues across functions to ensure timely completion of activities.
• Follow company procedures, compliance requirements and service standards.

Required profile

• Diploma or Bachelor’s degree in Business Administration or a related field.
• 1–3 years of experience in an administrative, operations or business support role.
• Strong attention to detail and excellent document‑management abilities.
• Ability to work independently while adhering to established processes.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Data entry
• Document management