Call Centre Executives - Admissions

About the role

Lancaster University Ghana is looking for two dynamic, hardworking individuals to join its call centre team in Accra. The role covers admissions enquiries, applications management, conversion of prospects into registered students, and recruitment events.

Key responsibilities

• Act as the first point of contact for admissions enquiries, follow up leads, vet responses and advise applicants on programme choices
• Maintain enquiry records in the Customer Relations Management (CRM) system and record all client contacts, meetings and presentations
• Process applications, respond to standard admissions emails, give advice on overseas institutions and qualifications, and communicate admission decisions
• Oversee records of applications, offers and intake, and send scholarship correspondence and pre-arrival information to prospective students
• Oversee the conversion path from enquiry to application, application to offer, offer to acceptance and acceptance to registration with programme teams
• Organise Open Days and recruitment fairs and undertake school visits
• Maintain databases of prospective students and produce monthly admissions reports for the programmes

Required profile

• A good first degree
• Professional certification in sales and/or marketing
• Significant knowledge and working experience in sales and marketing

Required skills

• Good report writing, facilitation and presentation skills
• Very good communication and negotiation skills
• Good people-management skills
• Good IT skills

To apply, candidates must send their CV and cover letter to the university's HR department. Only shortlisted applicants will be contacted; the closing date was 06 February 2017.