Cargo Sales Manager – Ghana

About the role

Etihad Cargo is seeking a dynamic Cargo Sales Manager to lead its Ghana operations. You will drive the commercial strategy, manage the appointed GSA team, and ensure the delivery of world‑class cargo solutions across the African market.

Key responsibilities

• Implement Etihad Cargo’s commercial strategy for Ghana and oversee the GSA team to meet revenue, load factor, and yield targets.
• Set service‑level KPIs, coach the team, and continuously improve performance through effective management.
• Develop and execute country, area, and account plans, managing a portfolio of customer contracts in line with the segmentation model.
• Maintain and grow relationships with global, regional, and local key accounts.
• Gather market intelligence, provide feedback to headquarters, and devise strategies to overcome obstacles.
• Participate in budgeting, ensure zero bad debt, and guarantee compliance with CASS where applicable.
• Drive the adoption of iCargo, self‑service solutions, direct booking capabilities, and E‑Airway Bill.
• Collaborate with GHA/Cargo terminals to deliver high‑quality service while adhering to safety, security, and environmental standards.

Required profile

• High school diploma or equivalent.
• Minimum 3 years of commercial experience in air cargo.
• Extensive knowledge of the West Africa market and strong customer relationships.
• Fluent written and spoken English.
• Solid cargo commercial background and basic experience with GHA/warehouse handling.

Required skills

• iCargo system proficiency.

What we offer

• Opportunity to shape Etihad Cargo’s growth in a key African market.
• Competitive compensation package.
• Professional development within a global aviation leader.