Coordinator, Information Systems

About the role

International Justice Mission, Ghana, is looking for a Coordinator, Information Systems to provide technical support and monitor compliance with its Information Systems security policies. The position is based in Accra, works closely with the Senior GTS Lead, West Africa and reports to the Associate Director, Administration.

Key responsibilities

• Maintain staff workstations and network equipment to IJM's standards.
• Assist with troubleshooting, networking, hardware and software issues.
• Monitor helpdesk tickets and manage technology cases within the Ghana offices (Accra and Tamale).
• Provide technical support on audio/video interview-related activities.
• Monitor compliance with IJM's Information Systems security policies and protocols.
• Carry out additional assignments as directed by the Senior GTS Lead, West Africa, Director of Administration, Country Director or their designee.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a closely related programme.
• Technical troubleshooting and problem-solving skills.
• Mature orthodox Christian faith as defined by the Apostles' Creed; attention to detail, disciplined with priorities, personable and mature judgment, professional presentation and communication.

Required skills

• Working knowledge of Microsoft Office 365.
• Experience managing online helpdesk ticketing systems such as ServiceNow.

To apply, send a cover letter, resume and statement of faith by e-mail to the IJM Ghana recruitment contact before the closing date of 28 September 2022. The statement of faith should describe your Christian faith and its relevance to your work with IJM, including spiritual disciplines and current fellowship or place of worship.