Credit & Collections Specialist

About the role

DHL Global Forwarding is seeking a Credit & Collections Specialist to join its Accra office. You will be responsible for managing the end‑to‑end credit and collections process, ensuring timely payments while minimising credit risk for the company.

Key responsibilities

• Develop and administer credit and collections plans in line with internal policies and regulatory requirements.
• Analyse credit risk, make decisions on credit extensions and set appropriate repayment terms.
• Process payments, reconcile cash receipts and maintain accurate accounts receivable records.
• Monitor overdue accounts, issue reminder letters/emails and follow up to recover outstanding balances.
• Prepare monthly collections reports and ageing analysis for management review.
• Resolve billing disputes, data quality issues and other customer inquiries related to accounts receivable.
• Collaborate with internal specialist departments and external service providers to ensure smooth collections operations.

Required profile

• Advanced education and several years of experience in credit, collections or accounts receivable.
• Strong analytical abilities with a focus on risk assessment and problem solving.
• Ability to work independently, manage complex issues and meet SLA targets.
• Excellent communication skills for interacting with customers and internal stakeholders.

Required skills