Customer Service Advisor
Tap Growth ai · Accra
Job description
About the role
We are looking for a dedicated Customer Service Advisor to join our Accra office. You will be the first point of contact for customers, helping them resolve inquiries quickly and professionally.
Key responsibilities
- Provide prompt and accurate responses to customer inquiries via phone, email, and chat.
- Maintain up‑to‑date knowledge of our products and services to deliver informed assistance.
- Build strong relationships with customers through active listening and empathy.
- Troubleshoot issues and guide customers toward effective solutions.
- Document interactions and follow up on unresolved cases.
- Collaborate with team members to continuously improve service quality.
Required profile
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills.
- Ability to remain calm and professional in stressful situations.
- Excellent problem‑solving abilities.
- Proficiency with customer service software and tools.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Ghana.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 month ago
Expires 4 days from now
45 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Tap Growth ai
Accra
Related job offers
-
Experienced BPO Professional – Confidential Consultation
JobHouse Recruitment Agency Accra -
Experienced BPO Professional Wanted – Confidential Consultation
JobHouse Recruitment Agency Accra -
Contact Centre Coach
Betway Africa Accra -
Customer Care Quality Analyst
M-KOPA -
Telesales Agent – Outbound & Inbound Sales
GWO SEVO Ghana