Customer Service Representative – Collections (Onsite)

About the role

Afriam Network is seeking a motivated Customer Service Representative to join its on‑site team in Accra. The role focuses on handling client inquiries and managing payment collections while delivering a high standard of service.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Process and follow up on payment collections, ensuring timely receipt.
• Maintain accurate records of interactions and transactions.
• Provide clear information and support to enhance customer satisfaction.

Required profile

• Strong communication abilities and a professional attitude.
• Ability to work both independently and collaboratively within a team.
• Reliability and punctuality are essential.
• Relevant experience in customer service or collections is preferred.
• Residence near Labadi or willingness to stay in the area.

Required skills

What we offer

• Opportunities for professional growth and career advancement.
• Training and development programs to enhance your skill set.
• A supportive and collaborative work environment.
• Competitive monthly salary ranging from GHC 1,800 to GHC 2,000.