Export Customer Service Supervisor

About the role

We are seeking an Export Customer Service Supervisor to lead our customer service operations for the European and US markets. You will act as the primary bridge between international clients, Chinese agents, and internal teams, ensuring smooth communication, accurate documentation, and timely deliveries.

Key responsibilities

• Oversee export customer service activities for assigned markets.
• Coordinate with Chinese agents to guarantee seamless service delivery.
• Manage export documentation, compliance, and logistics for on‑time order fulfillment.
• Monitor shipments, proactively resolve delays or issues.
• Maintain strong customer relationships by handling inquiries, complaints, and feedback.
• Prepare and analyse export sales reports to support business decisions.
• Assist the Market Manager in implementing service strategies aligned with export goals.
• Train, mentor, and supervise junior customer service staff.

Required profile

• Master’s degree in International Business, Logistics, Supply Chain Management or a related field.
• Minimum 3 years of experience in export customer service, logistics or international trade.
• Fluency in Mandarin Chinese and English (written and spoken).
• Strong knowledge of export documentation, Incoterms and international shipping regulations.
• Excellent organizational, problem‑solving and multitasking abilities.

Required skills

• Proficiency with MS Office Suite (Excel, Word, PowerPoint).
• Experience using ERP or CRM systems.

What we offer

• Competitive salary and benefits.
• Opportunity to influence market strategies in a growing region.
• A collaborative and inclusive work environment.
• Chance to work with a leading company driving industrial growth in Ghana.