French Customer Service Specialist

About the role

Sunda International is seeking a bilingual French Customer Service Specialist to deliver high‑quality support to both French‑ and English‑speaking customers in Ghana. The role focuses on answering inquiries, resolving issues, processing orders and documentation, and ensuring a positive overall experience.

Key responsibilities

• Respond to customer inquiries via phone, email and chat in French and English.
• Provide accurate information about products and services.
• Handle complaints, resolve issues and follow up to guarantee satisfaction.
• Process orders, proforma invoices, export documents, returns and service requests.
• Maintain and update customer records in the CRM system.
• Escalate complex cases to relevant departments when necessary.
• Collaborate with internal teams to ensure seamless service delivery.
• Achieve defined performance and satisfaction targets.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Marketing, Communications or a related field.
• Previous experience in customer service or client relations is an advantage.
• Strong written and spoken proficiency in French and English.
• Excellent communication, problem‑solving and multitasking abilities.
• Ability to thrive in a fast‑paced environment.

Required skills

• CRM system usage