Head of Operations

About the role

We are seeking a Head of Operations to lead daily activities across finance, IT, and regulatory compliance. The role focuses on designing policies, overseeing customer service, and implementing technology solutions to ensure smooth, productive operations.

Key responsibilities

• Formulate business strategy together with the executive team.
• Design policies that align with overall corporate strategy.
• Implement efficient processes and standards across functions.
• Coordinate customer service operations and drive customer retention.
• Ensure compliance with local and international laws, including data protection.
• Oversee implementation of technology solutions throughout the organization.
• Manage contracts and relationships with customers, vendors, partners, and other stakeholders.
• Evaluate risk and lead quality‑assurance initiatives.
• Control expenses and budgeting to optimize costs and benefits.
• Mentor and motivate teams to achieve productivity and engagement.
• Report on operational performance and recommend improvements.

Required profile

• Responsible leader with an analytical and strategic mindset.
• Broad knowledge of business operations across finance, IT, and compliance.
• Commitment to productivity, compliance, and continuous improvement.

Required skills