Marketing & Customer Service Manager – Communications Relations

About the role

We are seeking a dynamic Marketing and Customer Service Manager to lead communications for our award programmes. The role combines customer support, marketing campaign execution and stakeholder relationship building across Accra and Tema.

Key responsibilities

• Handle inquiries from participants, partners and the public via email, phone and social media.
• Develop and launch marketing campaigns for award programs, creating written and visual content for online platforms.
• Maintain and update the website, newsletters and event promotion materials.
• Conduct background research on potential honorees, industry trends and international partners.
• Draft speeches, official correspondence and press releases.
• Support the creation and coordination of professional networks, associations or chambers linked to the award initiative.
• Engage with embassies, trade bodies, corporate institutions and develop partnership proposals.

Required profile

• Bachelor’s degree in Communication, Marketing, Public Relations, International Relations or a related field.
• Minimum three years of relevant experience in marketing, customer service or stakeholder relations.
• Excellent writing, editing and presentation abilities.
• Strong research, analytical and diplomatic communication skills.
• Ability to work independently and manage multiple priorities.

Required skills

• Social media management
• Digital marketing tools

What we offer

• Attractive compensation package.
• Opportunity to work on high‑profile award programmes with international exposure.