Mobile Phone Repair Technician

About the role

We are seeking a Mobile Phone Repair Technician to work in our Accra workshop. The technician will diagnose, repair, and test smartphones, tablets and related devices, delivering reliable service and clear communication to customers.

Key responsibilities

• Accurately diagnose hardware and software faults in mobile devices.
• Repair smartphones, tablets and related equipment, including screen, battery, charging port, camera and speaker replacements.
• Perform software installations, updates, flashing, resetting and troubleshooting.
• Conduct quality‑control tests before returning repaired devices.
• Provide repair estimates and explain technical issues to customers.
• Maintain records of devices received, repairs performed and parts used.
• Protect customer devices, personal data and follow safety and warranty procedures.
• Manage spare parts inventory and report low‑stock or defective items.
• Meet agreed repair timelines and escalate complex faults when necessary.

Required profile

• Certificate, diploma or practical training in mobile‑phone repair, electronics or a related field.
• At least three years of hands‑on experience repairing smartphones and tablets.
• Strong knowledge of Android devices; experience with iPhones is an advantage.
• Ability to diagnose and resolve both hardware and software problems.
• Honest, reliable, organized and able to work with minimal supervision.
• Good communication and customer‑service skills.
• Willingness to undergo a practical repair assessment.

Required skills

• Android device repair
• iPhone repair
• Screen replacement
• Soldering
• Motherboard‑level repair
• Diagnostic tool usage
• Software flashing
• Hardware troubleshooting