Multi-lingual Front Office Executive

About the role

The Multi-lingual Front Office Executive will manage the reception area in Accra, greeting visitors, handling calls and responding to inquiries in multiple languages while maintaining a professional and welcoming environment.

Key responsibilities

• Greet visitors and manage the front desk, ensuring a courteous first impression.
• Answer, route and follow up on telephone calls.
• Respond to client and visitor inquiries in English and at least one additional regional language.
• Schedule and coordinate appointments and meetings.
• Handle front‑office correspondence and maintain accurate visitor and client records.
• Provide basic administrative support and direct clients to appropriate internal contacts.
• Uphold Emery Invest’s service standards for all client and visitor interactions.

Required profile

• Strong interpersonal and customer‑service abilities.
• Experience with receptionist or front‑office duties.
• Excellent verbal and written communication in English and proficiency in another relevant language.
• Professional demeanor, ability to handle confidential information and resolve issues calmly.
• Organizational skills, attention to detail and reliability in a fast‑paced environment.
• Relevant diploma or degree in business administration, communications or a related field is an advantage.

Required skills

• Proficiency with office software such as email, calendar and document tools.