Operations & Administration Manager

About the role

OnlyHer Gym is looking for an experienced, reliable and hands-on Operations & Administration Manager to coordinate daily operations, staff management, financial and administrative processes and overall operational performance. The role is full-time, leadership level, based in Osu, Accra, with a start date of December 2026. The manager runs the business independently, manages people, keeps accurate records, solves problems and supports the growth of the business and community.

Key responsibilities

• Daily operations and facilities: supervise day-to-day work, ensure procedures and policies are followed, inspect facilities for cleanliness, maintenance and safety, oversee maintenance, repairs and utilities, and coordinate with external service providers.
• Financial administration: record daily revenue, membership payments, retail sales and other income; reconcile mobile money, bank transfers and POS payments; keep records of income, expenses, invoices and receipts; prepare daily, weekly and monthly sales, revenue and expense reports.
• Inventory, procurement and suppliers: keep accurate stock records, reconcile physical inventory with system records, manage quotations, purchase orders and deliveries, and resolve stock discrepancies and supplier issues.
• Staff management: supervise employees, prepare schedules and coordinate shifts, train staff on procedures and customer service, monitor performance and handle personnel matters independently.
• Membership administration: process memberships, registrations, renewals, bookings and cancellations, keep member data in the gym management system, handle member inquiries and complaints, and coordinate fitness instructors, personal trainers and wellness partners.
• Reporting and improvement: prepare reports on revenue, sales, expenses, inventory, memberships and staff performance, monitor key performance indicators, fix inefficiencies and report directly to the Founder.

Required profile

• 1-3 years of experience in reception, customer service, sales, hospitality, wellness, beauty, fitness or another service-oriented environment is preferred.
• Strong customer service and interpersonal skills, comfortable explaining services, following up leads and supporting membership sales.
• Good written and spoken English; additional local language skills are an advantage.
• Personal familiarity with gyms, fitness or wellness environments is a strong advantage.
• Applications are open to female candidates only.

Required skills

• Experience with POS systems, booking software or similar digital tools is an advantage.
• Comfortable using computers, email, WhatsApp Business and Microsoft Office or Google Workspace.
• Numerical accuracy and the ability to handle payments and basic records responsibly.

To apply, send your CV and a brief motivation letter by email with the subject "APPLICATION: Operations & Administration Manager"; applications close on 20 November 2026 and only shortlisted candidates will be contacted.