Operations Management Officer – Import & Export

About the role

The Operations Management Officer in the Import & Export Department is responsible for managing financial documentation, invoice verification, approval workflows, and payment tracking for international and domestic logistics operations. This role ensures cost control, accurate record‑keeping, timely settlement of vendor/service fees, and seamless communication between the Operations and Finance/Accounts departments.

Key responsibilities

• Receive, verify and process import/export invoices (freight, local charges, clearance fees, transport, etc.) to ensure accuracy and prevent double payments.
• Track approval status, forward approved paperwork to Accounts and follow up to guarantee vendors are paid on time.
• Maintain detailed records of deductions and ensure they are applied to payments promptly.
• Record all completed documents and update payment statuses in both electronic and manual tracking systems.
• Create weekly payment status reports and monthly payment plans, submitting them to the supervisor on schedule.
• Review and update monthly expense standards for all import/export fees.

Required profile

• Exceptional attention to detail in document cross‑checking, numerical accuracy and identifying payment discrepancies.
• Strong problem‑solving ability to quickly identify invoice/payment issues and take proactive steps to resolve them.
• Ability to stay organized and calm under pressure, handling urgent payment requests and tight deadlines.
• Outgoing, adaptable, eager to learn and enthusiastic about taking on new responsibilities.
• Excellent verbal and written communication skills for effective interaction with logistics providers, customs vendors, internal accounts teams and supervisors.