Order Desk & Customer Service Officer
Normet Group · Accra
Job description
About the role
Normet Group is seeking an Order Desk & Customer Service Officer to support its mining, tunnelling and construction equipment business in Ghana. The role will handle customer enquiries, generate quotations and ensure smooth order processing for our West Africa dealers.
Key responsibilities
- Receive and respond to customer enquiries, preparing quotations, pro‑forma invoices and sales orders.
- Manage open quotations and order backlog, tracking status in CRM and Excel.
- Convert approved quotes into sales orders within the ERP system.
- Coordinate with warehouse, logistics and sales teams to schedule deliveries.
- Expedite orders and provide timely feedback to customers.
- Liaise between the Global Parts team and West Africa dealers on all enquiries and quotations.
Required profile
- Minimum of 1 month relevant experience in order processing or customer service.
- Strong attention to detail and ability to manage multiple requests.
- Good communication skills in English.
Required skills
- CRM systems
- Microsoft Excel
- ERP order management
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Published 2 weeks ago
Expires 1 month from now
33 views · 0 interested
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Normet Group
Accra