Relationship Manager - SME Banking

About the role

Fidelity Bank is looking for a Relationship Manager in Accra, reporting to the Branch Manager. The post manages and grows the existing portfolio, acquires new business and deepens relationships with the bank's target market, while delivering a high service standard and managing the customer service and relationship function.

Key responsibilities

• Generate new business through sales promotions, outreach calls, presentations and in-branch contacts
• Manage and recommend workflow changes where appropriate, and suggest product feature and benefit changes to promote sales
• Assist in achieving the branch's strategic, financial and other objectives
• Ensure compliance with the bank's procedures, policies and controls
• Act as the main point of contact for customers in the assigned market segment and give advice on credit issues
• Develop and nurture client relationships so that the client's and the bank's objectives are met
• Monitor portfolio asset quality so NPL trends stay within the bank's average targets, and manage credit risk within policy limits
• Build strong working relationships with key internal stakeholders

Required profile

• A minimum of a first degree
• At least 4 years of experience in general banking
• Hands-on experience managing SME clients
• Proven track record in sales management
• Strong customer service orientation and multicultural awareness
• Good appreciation of credit management in the SME space and of the Ghanaian economy

Required skills

• Detailed working knowledge of processes and controls in core banking activities
• Excellent communication, interpersonal and presentation skills
• Supervisory skills

Applications are made by email only to the bank's careers team; the closing date was 10 March 2014.