Security & Visitor Reception Officer

About the role

The Security & Visitor Reception Officer is a full-time, on-site role based in Accra. The person is stationed at the entrance/gate and monitors and secures company premises, controls access to facilities and ensures safety and security protocols are followed. The role is not solely security: it also calls for someone who welcomes clients, suppliers, contractors and other visitors professionally and directs or accompanies them to the main reception.

Key responsibilities

• Monitor and control access to the company premises
• Welcome clients, suppliers, contractors and other visitors professionally
• Confirm the identity and purpose of visitors before granting access, and contact the main reception about expected visitors where necessary
• Register visitors and keep accurate visitor entry and exit records
• Direct or accompany visitors to the main reception or waiting area and ensure they follow security and access procedures
• Monitor vehicles, visitors and deliveries entering and leaving, and receive delivery personnel
• Prevent unauthorised access to restricted areas and report suspicious behaviour or incidents immediately
• Maintain order at the entrance, visitor parking and access areas, and keep the gate area clean and organised
• Respond to security incidents and emergencies according to company procedures, and stay in touch with reception, administration and other staff about visitors and deliveries
• Provide courteous assistance and basic information to visitors, and carry out other security, access-control or visitor-management duties assigned by management

Required profile

• Minimum of SHS/WASSCE or equivalent qualification
• Previous experience in security, access control, front-of-house, reception, customer service or a similar position is preferred
• Available and willing to work weekends and public holidays
• Polite, approachable, customer-service oriented, good personal presentation and grooming
• Attention to detail, reliable, punctual and disciplined
• Ability to follow instructions, procedures and security protocols
• Basic ability to maintain written visitor and security records
• Previous security training is an advantage

Required skills

• Good verbal communication and the ability to speak English, Twi and other Ghanaian languages is an advantage
• Ability to remain calm and professional in difficult situations