System Analyst - CRM (Oracle Siebel)

About the role

Vodafone Ghana is looking for a System Analyst-CRM to work with a team on implementing the Oracle Siebel CRM system and its integration points. After implementation, the analyst documents user requirements, defines scope and objectives, carries out a technical feasibility assessment and supports business stakeholders by identifying system and process improvements and introducing new functionalities where appropriate.

Key responsibilities

• Engage business units to define detailed requirements and review and validate them with IT units and other technology stakeholders.
• Handle service requests for the Oracle Siebel CRM system from business and other technology units.
• Work with business stakeholders to understand detailed CRM requirements that support business processes.
• Align CRM needs with the overall solution strategy through close collaboration with other IT teams.
• Convert requirements and process designs into designs and configurations.
• Lead functional analysis and documentation of CRM enhancements, including functional design documentation, gap analysis and use cases.

Required profile

• Strong technological background, with a degree in Computer Science, Telecommunications or equivalent.
• Prior experience with customer systems, databases or enterprise applications.
• Experience in project planning, timeline management, issue tracking and implementation execution.
• Ability to grasp concepts quickly and solve problems with minimal supervision in a fast-paced environment.

Required skills

• Well versed in business processes around Oracle Siebel CRM applications.
• Understanding of business processes and technology to develop solutions that meet business needs.

The position is based in Greater Accra. Applications are made through the online application link; the closing date is 18 June 2013.