Tele-Caller

About the role

The Tele‑Caller will handle both outbound and inbound calls to promote products and services, generate qualified leads and support the sales team. This role is focused on building strong customer relationships while meeting daily and monthly call and sales targets.

Key responsibilities

• Make outbound calls to prospective and existing customers to introduce offerings.
• Answer inbound inquiries, provide accurate product information and resolve basic issues.
• Generate and qualify leads for the sales team, scheduling appointments when required.
• Maintain detailed records of all interactions in the company CRM or database.
• Follow up on quotations, sales opportunities and customer feedback.
• Handle customer complaints professionally and escalate when necessary.
• Achieve assigned call volume and sales targets on a daily, weekly and monthly basis.
• Support marketing campaigns through telephone outreach and conduct satisfaction surveys.

Required profile

• Senior High School Certificate or Diploma in Business Administration, Marketing, Communications or a related field.
• 1–2 years of experience in tele‑calling, telesales, customer service or call‑centre operations.
• Strong communication skills and a customer‑focused attitude.
• Ability to work independently, meet targets and maintain data accuracy.

Required skills

• Proficiency in using a CRM system to log and track customer interactions.