About the role The Training & Quality Assurance Specialist ensures customer service staff have the right knowledge and skills to provide world‑class service and monitors the quality of service across...

About the role Burn is seeking a Quality Officer on a three‑month contract to drive customer engagement, usage monitoring and debt recovery across phone, field and quality‑assurance channels in Kumasi...

About the role The Telecaller is responsible for making outbound calls and receiving inbound calls to promote products or services, generate leads, follow up on inquiries, maintain customer relationsh...

About the role We are looking for a Contact Centre Coach to drive high‑quality customer service within our online gaming operation. You will evaluate, coach, train and give constructive feedback to ou...

About the role Unateus is an international fulfillment and logistics company operating across Africa. We are looking for experienced telesales professionals in Ghana who can confidently close sales, u...

About the role We're looking for an exceptional candidate to join our strategy and operations team as an Operations Associate – Customer Retention. This role is the engine room of customer engagement....

About the role Chowdeck is an on‑demand delivery service operating across Africa, delivering food, medicine, groceries and other packages. As a Junior Customer Support Representative you will be the m...

About the role Chowdeck is an on‑demand delivery platform operating across Africa. We are looking for an experienced Senior Customer Support Representative to own complex escalations, mentor junior ag...

About the role The Customer Care Executive Intern will join M‑KOPA’s Customer Care department to help scale digital and financial inclusion across its markets. The primary aim is to manage and respond...

About the role We are seeking an experienced BPO professional currently working in Ghana’s BPO sector to take part in a short, paid, confidential industry assessment. The study will focus on operation...

About the role We are seeking an experienced BPO/outsource professional in Ghana to participate in a confidential industry assessment on behalf of a client. The short‑term, paid consultation will focu...

About the role M‑KOPA is seeking a Quality Analyst to join its Customer Care team across markets. The role ensures high‑quality customer experiences by evaluating interactions, spotting patterns and d...

About the role Gwosevo is looking for a motivated Telesales Agent to join its Ghana office. You will handle both outbound and inbound calls, promoting the company’s products and services, qualifying l...

About the role The Contact Centre Coach will support the delivery of high‑quality customer service within Super Group’s online gaming environment. The role focuses on evaluating performance, providing...

About the role As a Customer Service Agent you will be the first point of contact for ONE's SME clients, handling inquiries and resolving service issues through Service Cloud and other channels. You w...

About the role We are looking for a Customer Service Agent to handle frontline queries from our SME clients in Ghana. You will use ONE’s Service Cloud and self‑service tools to resolve issues, guide c...

About the role Man Capital Ltd., a reputable micro‑finance company operating in Ghana, is seeking committed Customer Service Officers to join its team in Accra. The position is intended for individual...

About the role The Customer Service Lead will head the service team in Accra and Tema, ensuring a high‑quality, consistent experience for all customers. This senior position combines people management...

About the role Man Capital Ltd., a reputable micro‑finance company in Ghana, is looking for dedicated Customer Service Officers to join its team in Accra. The role involves supporting the company’s cl...

About the role We are looking for a proactive Customer Support Representative to be the first point of escalation for junior agents and to handle high‑volume interactions across phone, chat, email and...