Account Manager – Corporate Clients

About the role

RD Ghana Limited is expanding its team in Accra to manage corporate client relationships for digital financial services. The Account Manager will take ownership of onboarding, ongoing service delivery and complex issue resolution for assigned corporate accounts.

Key responsibilities

• Receive new clients from the Partnership Manager, document commercial terms and coordinate onboarding with the Service and Administration Officer.
• Serve as the primary contact for corporate clients, conduct regular check‑ins, manage expectations and resolve escalated issues.
• Coordinate technical support, maintain accurate account plans and client records, and handle billing queries with finance.
• Identify opportunities to expand accounts and report onboarding progress, client satisfaction and outstanding issues to the Managing Partner.

Required profile

• Degree in Business Administration, Finance, Marketing or related field, or equivalent experience.
• At least five years of customer‑facing experience managing business or corporate accounts.
• Proven experience coordinating onboarding and resolving client service issues.
• Strong communication, organisational and relationship‑management abilities.

Required skills

• Proficiency with spreadsheets and business software.
• Experience using customer relationship management (CRM) tools.