Administrative and Customer Experience Executive

About the role

Doaltech Global Limited is seeking a proactive, organized and customer-focused Administrative and Customer Experience Executive to manage daily administrative operations, strengthen customer relationships and support business growth. The role ensures smooth office operations, delivers exceptional customer service and coordinates with internal teams and clients.

Key responsibilities

• Manage daily administrative activities, correspondence, appointments and company records.
• Respond professionally to customer inquiries, complaints and service requests.
• Build and maintain relationships with existing and prospective clients.
• Follow up on sales leads, quotations, proposals and customer engagements.
• Coordinate product demonstrations, installations, maintenance and technical support requests.
• Monitor customer subscriptions, service agreements and renewals.
• Maintain accurate customer databases and administrative documentation.
• Prepare periodic administrative, customer experience and sales follow-up reports.
• Support marketing initiatives and other business development activities.

Required profile

• HND or Bachelor's degree in Business Administration, Marketing, Communication or a related field.
• Minimum of 2 years' experience in administration, customer service or a similar role.
• Excellent communication, interpersonal and organizational skills.
• Strong problem-solving ability and attention to detail.
• Ability to multitask, work independently and meet deadlines.
• Experience in the technology or software industry is an advantage.

Required skills

• Proficiency in Microsoft Office and digital productivity tools.