Agency Support Executive
prudential
Job description
About the role
The Agency Support Executive provides efficient administrative, operational, and compliance support to Prudential's agency sales force in Ghana, ensuring accurate onboarding, licensing, issue resolution, termination processing, and compliance tracking.
Key responsibilities
- Review agent files for completeness, create Agent IDs within five working days, and maintain accurate onboarding records.
- Coordinate processing of trainee, substantive, and renewal licenses, track expiry dates, and support timely renewals.
- Receive, document, and resolve agent-related issues, providing feedback and maintaining a tracker of queries and resolutions.
- Prepare monthly termination files, send communications to terminated agents, and update relevant databases.
- Monitor annual compliance refresher test completion, follow up with agents and sales leaders, and report non‑compliance.
- Prepare professional PowerPoint presentations, compile agency support data, and produce clear reports and dashboards for management.
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Published 8 hours ago
Expires 1 month from now
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