Assistant Manager, Members Services

About the role

The Institute of Chartered Accountants-Ghana (ICAG) is the professional accountancy body established by an Act of Parliament to regulate accountancy and audit practice in Ghana. As Assistant Manager, Members Services you will lead day-to-day member services operations and business process improvements, manage CPD training programmes and ensure effective support for members.

Key responsibilities

• Manage CPD training programmes and resolve members' queries and enquiries
• Manage the Chartered Diploma and other specialised bespoke courses
• Develop and maintain an efficient member service delivery system and assist business process improvements
• Ensure accurate data collection and reporting, including CPD participant data
• Recruit and support CPD facilitators and manage bespoke training for external organisations
• Assist the Director in organising graduands' induction, admission and graduation events
• Maintain the members lounge and provide monthly reports on set targets
• Support district societies and year groups, and help associates convert to membership

Required profile

• Chartered Accountant qualification
• At least three years of working experience
• Proactive customer service aptitude, problem-solving and interpersonal skills
• Good organisational, planning and prioritisation skills with attention to detail
• Good verbal and written communication and presentation skills

Required skills

• Proficiency in the Microsoft Office suite

To apply, send your recent CV by email; the closing date was 15 October 2013.