Business Support Officer – Sales & Operations

About the role

Epiroc is seeking a Business Support Officer to assist the Sales and Operations teams within its Parts & Services Division for the EMEA region. Based in Obuasi, Ghana, you will provide comprehensive administrative, commercial and operational support in a fast‑moving mining and industrial equipment environment.

Key responsibilities

• Organise meetings, manage travel logistics, prepare minutes and follow up on action items.
• Maintain digital and physical filing systems and ensure documentation complies with internal policies and regulatory standards.
• Support quotation, proposal and tender preparation; process customer orders and keep CRM records up to date.
• Assist with invoice processing, payment tracking, purchase requests and orders; contribute to budget tracking and expense reporting.
• Prepare audit documentation, manage certificates and approval tracking.
• Update business reports, dashboards and operational records in ERP and CRM platforms.
• Serve as the primary administrative contact for customer inquiries, coordinate communications and manage follow‑up on requests.

Required profile

• Diploma or bachelor’s degree in Business Administration, Commerce, Finance, Procurement or a related field.
• 2‑4 years of experience in administrative, sales support, contract administration or business coordination, preferably in mining, industrial equipment or engineering.
• Strong organisational abilities and effective document‑management skills.

Required skills

• Proficiency with Microsoft Excel, Word and PowerPoint.
• Experience using ERP systems.
• Experience using CRM systems.