Call Center Representative – Customer Support (Collections)

About the role

We are looking for a motivated Call Center Representative to join Afriam Network’s customer support team in Accra. The role focuses on handling inbound inquiries and managing payment collections, ensuring a smooth experience for our clients.

Key responsibilities

• Respond promptly to customer inquiries via phone, email or chat.
• Process and follow up on payment collections, recording transactions accurately.
• Deliver high‑quality service, addressing issues and providing solutions in a courteous manner.

Required profile

• Strong communication abilities and a professional attitude.
• Capability to work both independently and as part of a team.
• Reliability and punctuality, with prior experience in customer service preferred.
• Residence in or around Labadi, Accra.

Required skills

• Effective verbal and written communication.

What we offer

• Competitive monthly salary of GHS 1,800‑2,000.
• Opportunities for professional growth and training.
• Supportive, collaborative work environment.