Claims and Partnership Officer (Northern Sector)

About the role

Milvik Ghana (BIMA), a FinTech healthcare company headquartered in Singapore, is hiring a Claims and Partnership Officer for its Northern Sector. The role covers claims validation and approval, building partnerships with laboratories and hospitals, supporting the BIMA Doctor app, running O2O pilots and handling administrative and customer experience tasks.

Key responsibilities

• Validate claims across all products, verify documents, approve validated claims, settle complaints promptly, prepare regular claims reports and improve the claims process, including training staff and partner institutions.
• Build a pipeline of labs and hospitals, accredit them, book and follow up partnership meetings until MoUs are signed, run partner training, manage relationships and resolve provider complaints.
• Test new BIMA Doctor app features, train associates on the app, track downloads weekly and share leads with the sales team.
• Support the design and rollout of online-to-offline pilots, including data collection and analysis.
• Provide call centre support, keep regulatory staff files and regulatory correspondence up to date, draft the quarterly internal newsletter, file petty cash and organize protocol trainings and onboarding.
• Follow up mHealth customer complaints, investigate trust and satisfaction results, and organize outdoor events such as health screenings and campus activations.

Required profile

• First degree and completion of national service.
• Residence in the northern sector.
• Minimum of 2 years' experience in claims processing, partnerships or customer service.
• Good communication, listening and empathy; able to work with minimal supervision and as a team player.
• Ability to speak any of the local languages.

Required skills

• Conversant with MS Office (Word, Excel, PowerPoint).
• Knowledge of the insurance field is an added advantage.