Collections Officer - Microloans

About the role

Bayport Financial Services is looking for a Collections Officer to work in Accra, Kumasi, Sunyani and Techiman. The main purpose of the role is to collect loans given to clients so that the repayment rate reaches 100%. The post-holder also supports the Micro Loan Officer and helps build client relationships.

Key responsibilities

• Collect loan repayments from clients in the field and deposit them into the designated branch bank accounts.
• Assist the Micro Loan Officer in loan disbursement and make sure clients receive the approved amounts.
• Monitor client credit performance, including payment status and the condition of each client's business.
• Prepare weekly and monthly reports to support monitoring.
• Collect past-due or delinquent accounts of up to 90 days, based on aging reports prepared by the company.
• Manage a specific volume of individual loan portfolio and ensure its quality and profitability.
• Market the company's products and services to clients and prospect for new businesses, reporting leads to the Micro Loans Supervisor.
• Promote good customer service, client relationships, transformational activities and a culture of gender equity and sensitivity.

Required profile

• HND or Diploma in Business Studies with relevant experience.
• Individual and group loan experience and training.
• Knowledge of banking compliance regulations and legislation.
• Business development, marketing and client relationship building skills.
• Planning, performance management, reporting and communication skills, and interpersonal and people management skills.
• Gender sensitivity and intermediate numerical literacy.
• Personal attributes of accuracy and integrity; must be computer literate.

To apply, send your CV and career details by e-mail to the employer before the closing date of 17 December 2012.