CRM & Growth Operations Manager

About the role

The CRM & Growth Operations Manager designs, implements and maintains the systems that capture leads, pipeline, conversion and revenue data across the organisation. This role ensures commercial activity is visible, measurable, traceable, analysable and actionable, supporting data‑driven decisions for sales, marketing and operations teams.

Key responsibilities

• Design, configure and maintain the CRM platform.
• Track leads, opportunities, deals and revenue throughout the sales cycle.
• Build and maintain performance dashboards and reporting tools.
• Ensure data integrity, accuracy and reliable pipeline reporting.
• Identify inefficiencies, bottlenecks and sources of revenue leakage.
• Provide actionable insights to optimise sales and campaign performance.
• Support data‑driven decision‑making across all commercial functions.

Required profile

• 3–6 years of experience in CRM, operations or data‑focused roles.
• Proven experience working with CRM systems.
• Hands‑on experience in reporting and analytics.
• Strong analytical thinking and attention to detail.
• Understanding of system design and data‑management principles.

Required skills

• CRM systems
• Reporting and analytics
• Data management