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This job expired on 09/08/2026. It no longer accepts applications.
Customer Experience Specialist – Collections
Afriam International · Accra
Job description
About the role
Afriam International is looking for a Customer Experience Specialist focused on collections. You will be the primary point of contact for customers who have payment queries, ensuring a smooth and professional experience while supporting the company’s cash‑flow objectives.
Key responsibilities
- Handle inbound and outbound customer inquiries related to payments and account status.
- Manage the end‑to‑end collections process, including reminders, negotiations, and payment confirmations.
- Deliver high‑quality service by addressing concerns promptly and maintaining a courteous tone.
Required profile
- Strong communication abilities and a professional attitude.
- Ability to work both independently and as part of a team.
- Reliability and a willingness to stay in the Labadi area.
- Relevant experience in customer support or collections is preferred.
Required skills
What we offer
- Opportunities for professional growth.
- Training and development programs.
- Supportive and collaborative work environment.
- Monthly salary between GHS 1,800 and GHS 2,000.
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Afriam International
Accra