Customer Service Representative

About the role

We are looking for a proactive Customer Service Representative to manage and follow up on customer orders from entry to delivery. The role ensures accurate processing, timely shipments, and minimizes complaints, returns, and delivery issues.

Key responsibilities

• Enter and verify customer sales orders, prices, and purchase orders.
• Coordinate with Logistics, IT, Finance & Accounting, Sales, and Market Planning to resolve order‑processing and delivery issues.
• Process credit notes (CNs), debit notes (DNs), goods receipt vouchers (GRVs) and other customer transactions accurately and on schedule.
• Monitor returns and delivery problems, identify root causes and implement corrective actions.
• Prepare monthly reports on discontinued items, pricing, barcodes, complaints and delivery issues.
• Track and update customer service KPIs, taking corrective actions to meet targets.

Required profile

• Bachelor's degree or HND in Business Administration, Marketing, Supply Chain, Management or a related field.
• 2–4 years of relevant experience, preferably in FMCG, retail, distribution or a similar environment.
• Good knowledge of customer service and order‑to‑delivery processes.
• Experience with distributors, retailers, wholesalers or key accounts is an advantage.
• Strong communication, organization, follow‑up, analytical and problem‑solving abilities.

Required skills