Customer Service Representative – Onsite

About the role

We are looking for a motivated Customer Service Representative to join Afriam Network’s support team on site. The role focuses on handling client inquiries and managing payment collections while delivering a high standard of service to our customers across Ghana.

Key responsibilities

• Respond promptly to customer inquiries via phone, email or chat.
• Process and follow up on payment collections, ensuring accurate records.
• Maintain a professional and courteous attitude, providing excellent service at every touchpoint.

Required profile

• Strong technical or communication skills, depending on the specific tasks.
• Ability to work independently as well as collaboratively within a team.
• Professional attitude, reliability and a commitment to quality.
• Relevant experience in customer support or collections is preferred.
• Residence near Labadi or willingness to stay in the Labadi area.

Required skills

• None specified beyond general technical or communication competence.

What we offer

• Opportunities for professional growth and career advancement.
• Training and development programs to enhance your skills.
• A supportive and collaborative work environment.