Customer Success Manager Intern
Cornerstone · Accra
Job description
About the role
As a Customer Success Manager Intern, you will act as the bridge between Cornerstone and its partner institutions and merchants, ensuring they feel supported and empowered throughout their journey.
Key responsibilities
- Onboard new institutions and merchants onto the platform.
- Provide training and ongoing support to customers.
- Monitor customer health and proactively resolve issues.
- Gather and relay customer feedback to the product team.
- Build lasting relationships with key accounts.
Required profile
- Strong interpersonal and communication skills.
- Empathy and patience in customer‑facing situations.
- Ability to explain technical concepts clearly.
- Experience or strong interest in fintech or SaaS.
What we offer
- Real‑world experience building systems that power digital payments.
- Mentorship from experienced engineers and startup founders.
- Opportunity to work on live projects that impact real users.
- Flexible, collaborative, and supportive remote environment.
- Letter of recommendation upon successful completion.
- Possibility of a full‑time role after the internship based on performance.
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Published 7 hours ago
Expires 1 month from now
5 views · 0 interested
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Cornerstone
Accra