Digital Transformation Manager

About the role

Telecel Ghana is seeking a Digital Transformation Manager to lead its AI and digital transformation agenda. You will drive the integration of telecom and fintech services, enhance customer experiences, and create new revenue streams through innovative digital and mobile money solutions.

Key responsibilities

• Develop and execute a digital transformation roadmap aligned with growth priorities such as data, digital services, and Telecel Cash.
• Transition the business from a traditional telco to a digital‑first, platform‑driven organization.
• Identify, design and commercialise new digital revenue streams beyond core voice and data.
• Lead the AI strategy and integration of telecom services with the Telecel Cash mobile‑money platform.
• Drive digitisation of financial services including payments, remittances, merchant services, micro‑lending and bundled airtime/data offers.
• Collaborate with banks, fintechs and regulators to ensure compliance with Bank of Ghana requirements.
• Enhance adoption and performance of the Telecel Play app, chatbot and other digital channels.
• Redesign end‑to‑end customer journeys across digital, airtime/data purchase and mobile‑money transactions.
• Automate backend processes such as onboarding, KYC, support and reconciliation to reduce operational costs.
• Promote an API ecosystem and support migration to cloud‑enabled, scalable architectures.
• Foster a digital culture across the organisation.

Required profile

• Bachelor’s degree in Technology, Business, Engineering or a related field.
• 8–12 years of experience in telecom, fintech or digital transformation roles.
• Proven track record delivering large‑scale transformation initiatives.
• Strong analytical and research capabilities with a structured communication style.
• Experience working in a digital‑native, tech or start‑up environment.

Required skills

• AI strategy development
• API integration and ecosystem management
• Cloud architecture and migration
• Digital product development and innovation