Front Desk Representative

About the role

The Front Desk Representative is the first point of contact for residents, guests, and visitors in a high‑end residential setting. You will deliver a professional, discreet, and welcoming experience that aligns with luxury hospitality standards.

Key responsibilities

• Greet residents, guests, and visitors courteously and manage visitor registration, access control, and front‑desk logs.
• Answer phone calls, emails, and general inquiries promptly and provide accurate information about facilities and services.
• Serve as the primary contact for resident requests, coordinate with facility management, security, housekeeping, and maintenance, and track and escalate issues as needed.
• Maintain daily front‑desk records, handle deliveries, courier services, and mail distribution.
• Uphold confidentiality, security, safety, and service standards expected in a luxury residential environment.

Required profile

• Previous experience in front‑desk, reception, hospitality, or customer‑service roles.
• Strong verbal and written communication skills in English.
• Professional appearance and strong interpersonal skills.
• High attention to detail, reliability, and strong organizational ability.
• Ability to multitask and stay composed in a fast‑paced environment.

Required skills

• Email handling
• Data entry
• Simple reporting