General Manager: Service and Security Operations

About the role

MIDAS, a joint venture between MTN Group Fintech and Alipay, is deploying a new digital wallet ecosystem across MTN markets. The General Manager: Service and Security Operations keeps the platform available, performant and secure for every MTN operating company that has migrated onto it, taking each market through hypercare and running it thereafter. The role is based in the African hub in Accra, close to the markets it serves and in their time zones.

Key responsibilities

• Keep the Midas platform available, performant and secure for all migrated MTN operating companies, from hypercare exit onwards.
• Own three capabilities: Service Operations and Monitoring, the Security Operations Centre, and Post Migration Support at first and second line, operating round the clock from the African hub.
• Restore service quickly when it fails and escalate defects into engineering rather than working around them.
• Build and retain a capable 24/7 team, including shift structures, escalation cover and career paths.
• Report to the Head of Midas, with a dotted line to the Group Fintech General Manager: IT Infrastructure and Operations and the General Manager Information Security.

Required profile

• Minimum 4-year tertiary degree in Information Technology, Computer Science, Engineering or a related discipline.
• Minimum 12-15 years of experience in production operations, service management or security operations, including at least 5 years at senior management level.
• Proven accountability for availability and incident performance of a live, customer-facing financial services or payments platform.
• Experience running a round-the-clock service desk, network operations centre or security operations centre, and major incident command in a customer-impacting environment.
• Experience across multiple countries and regulatory environments, and building and running an operations or shared services team.

Required skills

• ITIL or equivalent service management certification.
• Security operations certification such as CISSP, CISM or equivalent.
• Experience managing monitoring, service management and security tooling and their vendors.
• An edge: cloud or infrastructure operations certification, or incident/crisis management certification.

The closing date is 13 November 2026; late applications will not be accepted.