Head of ICT

About the role

KAIPTC is looking for a Head of Information and Communication Technologies (ICT) in Accra, reporting to the Director of Administration and supervising all ICT unit staff. The role formulates, leads and implements ICT strategies to raise the institution's standing internally and externally, while delivering a robust, secure and reliable ICT infrastructure that supports staff and clients on site and remotely.

Key responsibilities

• Oversee and be accountable for the reliability of the entire ICT infrastructure
• Manage day-to-day network, security and operations for LAN/WAN, telecommunications and voice systems
• Ensure enterprise systems function properly and build an ICT services management framework
• Develop a performance measurement and monitoring framework
• Assist in procuring information systems, equipment and services
• Update the IT security guidance plan and ensure responsible use of security policies
• Provide timely support such as email, print, internet and anti-virus services, and give hands-on intervention
• Analyse ICT systems, report periodically to management and supervise ICT staff
• Deliver technology projects, including supervising external contractors and consultants
• Set up a tested disaster recovery facility and manage risks, software licensing and security compliance
• Keep up with new hardware and software and recommend upgrades

Required profile

• Masters' degree or equivalent in computer science, information technology or a related field
• Minimum 15 years of relevant experience, at least 5 at managerial level
• Advantage: certified Linux/UNIX/IRIX administrator with certifications such as CCNA, CCNP, CISSP, ITIL, ISACA CGEIT, VCP, MCSA, MCITP
• Willingness to work outside normal hours when needed, quick learner and team-oriented

Required skills

• Proficiency in Microsoft operating systems and products
• Virtualization (VMware, Hyper-V) and web management
• LAN/WAN, Windows-based applications and open-source platforms such as Moodle (a plus)
• Active Directory, user management and group policies
• Strong technical documentation and communication with technical and non-technical audiences

To apply, send a CV, three references and a professional work portfolio by e-mail, stating the job title in the cover letter. Shortlisted candidates are invited to interview; the closing date is 14 July 2023.