Inbound Sales & Onboarding Agent (Remote, Ghana)

About the role

A remote position based in Ghana, working 8-hour shifts, for an Inbound Sales & Onboarding Agent who helps merchants join a client's digital platform. You will be the first point of contact for interested merchants, guiding them from their initial enquiry through qualification, onboarding and activation.

Key responsibilities

• Respond to inbound enquiries and assess whether merchants meet the platform's onboarding requirements.
• Follow up with qualified leads and merchants awaiting activation, making up to five contact attempts over five business days when needed.
• Help merchants complete their profiles by verifying business documents, billing information, menu items, prices and images.
• Give merchants clear, practical instructions by email when they need to correct or complete a submission.
• Record all interactions and outcomes accurately in Salesforce and respond promptly to merchant emails and internal escalations.

Required profile

• Clear, professional communication by phone and email.
• Strong attention to detail when reviewing documents, pricing and merchant information.
• Ability to follow established procedures, manage your time and adapt when processes change.
• Consistent follow-through with merchants, even when several contact attempts are needed.

Required skills

• Experience using Salesforce to manage leads or customer cases.

To apply, send your CV by email to the employer, including a brief note about your Salesforce experience and any work in inbound sales, customer support or onboarding, using the job title as the subject line.