Information Technology Officer

About the role

GIMPA is recruiting an Information Technology Officer in Accra, reporting to the Information Technology Manager. The post covers installation, maintenance and support of computer systems and networks, and handling user account and password issues.

Key responsibilities

• Install and configure computer hardware, operating systems and applications.
• Monitor and maintain computer systems and networks.
• Assist staff face to face or by telephone to set up systems or resolve issues.
• Troubleshoot system and network problems and diagnose and solve hardware or software faults.
• Replace parts as required and follow diagrams and written instructions to repair faults or set up systems.
• Provide support, including procedural documentation and relevant reports.
• Support the roll-out of new applications and test and evaluate new technology.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs and work continuously on a task until completion.
• Prioritise and manage many cases at once and build good working relationships with staff and clients.
• Conduct electrical safety checks on computer equipment.

Required profile

• BSc in Information Technology, BICT or a related area.
• Minimum of three years' relevant experience.
• Good communication and interpersonal skills.
• Ability to prioritise tasks, proactive and result-driven, and a team player.

To apply, send your application and most recent CV to the Human Resource Manager at GIMPA by 2 May 2014.