IT Manager – Hotel

About the role

Kempinski is looking for an IT Manager in Accra, Ghana, to manage all local computer technology and services in the hotel. This covers networks, hardware, operating systems, anti-virus, internet access, office automation and email, and the software used by front office, back office, sales and catering, personnel, spa and other departments, as well as network security, cabling, access control, voice and guest technologies.

Key responsibilities

• Be the first point of contact for computer-related issues and solve technical or operational problems reported by users.
• Keep equipment in good working order and optimise application performance.
• Monitor 24/7 systems such as front office, point of sale, email and internet, and ensure technical service is always available.
• Perform and check backups regularly, and secure the network, systems and data in line with Kempinski standards and applicable laws.
• Maintain contingency systems for key business areas and train staff on their use.
• Follow Kempinski policies on computer system security and operation, and ensure legal, data protection and PCI compliance requirements are met.
• Apply security patches, train and maintain backup staff for each server-based application, and provide first-level support backup for all systems and networks.
• Design and implement new computer-based procedures with other department heads, coordinate installations and upgrades of applications, and review new software development.
• Implement corporate IT policies, run an annual self-audit, and prepare and control IT budgets within agreed limits.
• Establish and test a business continuity plan with department heads, and advise management on IT risks and opportunities.
• Recruit, schedule and develop department staff, and communicate with vendors, Corporate IT and hotel management.

Required profile

• Masters or Bachelor degree in IT Administration, MIS or similar.
• At least 10 years of experience in IT and the hospitality industry.
• Preferred: experience in a company or regional position involving hotel systems configuration and administration, and knowledge of service industry operations, management and international experience.

Required skills

• Hotel systems: Opera PMS, Opera S&C, Opera Cloud, Micros POS, ORS/SFA/OCIS, MSM Office, Windows AD, LAN and WAN implementation, Novell GroupWise, WatchGuard, guest-facing technologies, telephony, call accounting, HSIA solutions.
• Artificial intelligence awareness.